Extended Desktop resetting

21 Nov 2008 1:09 PM

Mattps

I am having a few problems with the Extended Desktop feature. I have a laptop
that this connected to an LCD screen which is next to the laptop on the left
had side.
I have setup the extended desktop correctly and all works ok, the settings
are held if I shutdown, restart etc. However, the moment I press CTRL ALT DEL
and lock the laptop and then unlock the Windows desktop goes black then
changes it's orientation so that the extended monitor display is now on the
right hand side.
This happens everytime CTRL ALT DEL is pressed. The graphics card is an ATI
Radeon x1600.

24 Nov 2008 8:27 AM

Joson Zhou (MSFT)

Dear Customer,

Thank you for your post.

If I understand properly, you find that the position between the primary
and secondary monitors changes after you lock and unlock the system.

I did some research, and it seems that it is a known issue reported in the
ATI release note and has been resolved in version 8.3. Therefore, I suggest
that you install the latest driver for the display card and check the
result.

For your reference, here is the known issue mentioned in the release note:

"Connecting multiple display devices no longer results in the primary,
secondary and other monitors swapping positions within the Catalyst?
Control Center. Further details can be found in topic number 737-32543."

For more information:

ATI Catalyst? Software Suite Version 8.3
http://www2.ati.com/relnotes/catalyst_83_release_notes.html

To download the latest driver, you can visit the following website or
contact ATI for more detailed information:

Catalyst? Drivers
http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/mobility-xp

Note: This response contains a reference to a third party World Wide Web
site. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.

Hope the information is helpful.

Sincerely,
Joson Zhou
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
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24 Nov 2008 10:19 AM

Mattps

Thanks Joson, I will try that and post the results. I did speak to ATI
beforehand and they were unwilling to help or admit fault.

Matt

""Joson Zhou (MSFT)"" wrote:

Show quoteHide quote

> Dear Customer,
>
> Thank you for your post.
>
> If I understand properly, you find that the position between the primary
> and secondary monitors changes after you lock and unlock the system.
>
> I did some research, and it seems that it is a known issue reported in the
> ATI release note and has been resolved in version 8.3. Therefore, I suggest
> that you install the latest driver for the display card and check the
> result.
>
> For your reference, here is the known issue mentioned in the release note:
>
> "Connecting multiple display devices no longer results in the primary,
> secondary and other monitors swapping positions within the Catalyst?
> Control Center. Further details can be found in topic number 737-32543."
>
> For more information:
>
> ATI Catalyst? Software Suite Version 8.3
> http://www2.ati.com/relnotes/catalyst_83_release_notes.html
>
> To download the latest driver, you can visit the following website or
> contact ATI for more detailed information:
>
> Catalyst? Drivers
> http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/mobility-xp
>
> Note: This response contains a reference to a third party World Wide Web
> site. Microsoft is providing this information as a convenience to you.
> Microsoft does not control these sites and has not tested any software or
> information found on these sites; therefore, Microsoft cannot make any
> representations regarding the quality, safety, or suitability of any
> software or information found there. There are inherent dangers in the use
> of any software found on the Internet, and Microsoft cautions you to make
> sure that you completely understand the risk before retrieving any software
> from the Internet.
>
> Hope the information is helpful.
>
> Sincerely,
> Joson Zhou
> Microsoft Online Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

25 Nov 2008 2:07 AM

Joson Zhou (MSFT)

Hi Matt,

Thank you for the quick response. If you need further assistance from our
side, please feel free to let me know.

Have a great day.

25 Nov 2008 8:27 AM

Mattps

Catalyst upgrade worked. Thanks for your help.

""Joson Zhou (MSFT)"" wrote:

Show quoteHide quote

> Hi Matt,
>
> Thank you for the quick response. If you need further assistance from our
> side, please feel free to let me know.
>
> Have a great day.
>
>

25 Nov 2008 10:13 AM

Joson Zhou (MSFT)

Hi Matt,

Glad to hear that. Have a nice day.

Sincerely,
Joson Zhou
Microsoft Online Support
Microsoft Global Technical Support Center